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Frequently Asked Questions
What Ingredients Are In Grandma Ruby's Fudge?
Only the finest ingredients are included in our fudge. The main essentials in all our flavors include premium chocolate, sweet butter, real cream, pure vanilla and of course, a few of Grandma Ruby's secrets.
Does Grandma Ruby's Fudge Include Nuts Or Dairy Products?
All of our products include dairy products. Some include nuts, such as walnuts and pecans as well as peanut butter. Please be aware that even our products without nuts can come in contact with nuts in our kitchen, and you should take the necessary precautions.
What Flavors Of Fudge Does Grandma Ruby's Offer?
We offer over a wide variety of flavors plus some additional seasonal items. And, if you're diabetic, try our sucrose free fudge - you'll love it!
How Far In Advance Can I Order?
Have you ever forgotten a birthday, anniversary, or other special occasion? Rush to make a last minute on-line purchase and have to pay extra for rush delivery? So have we. Life can get pretty hectic & ordering a gift for future delivery means you don't have to remember every special occasion separately. Simplify your life and order all your gifts for the year at once! Just place your order today, specify a future delivery date and we'll take care of the rest. It's that easy!
What Is The Shelf Life Of Grandma Ruby's Gourmet Fudge?
Well, we don't know of an order of Grandma Ruby's gourmet fudge that's lasted more than a couple days before being devoured by family and friends. But, your fudge will stay fresh and yummy for up to 3 weeks in our shipping package. If you want to save your delicious fudge for much later, it can also be frozen for up to a year. Just wrap in saran wrap, then aluminum foil and place in a sealed bag to limit condensation. When ready to eat take out and let stand overnight in the packaging at room temperature and enjoy. It is unlikely you'll ever find this necessary...because there's no such thing as "too much of a good thing!"
What Quantities Are Available?
Our minimum shipment is 1 pound & up to*well, as much as you want! You can order quantities in increments of 1/4 pound. Flavors can be assorted, for example, you could order up to 4 different flavors in a 1 pound shipment or 8 flavors in a 2 pound shipment.
What About Shipping?
All shipments originate from our kitchens in Tennessee or Minnesota. We ship to locations within the 50 United States.We do not ship to P.O. Boxes, a physical address is needed. Grandma Ruby's ships orders Monday - Friday except on holidays.
Are There Handling Charges?
Presentation is everything (well, almost!). That's why we take such care with the packing of our products & only ship Monday through Thursday. There is a $1.99 handling/packaging charge per order in addition to shipping costs. At various times of the year it may be necessary to add a cooling pack to an order so we're certain it will arrive fresh and delicious. Additional fees may apply during this time and we'll let you know that during the order process.
Incorrect Shipping Information
Incorrect shipping information will most likely result in the product NOT being delivered on the designated day. The cost of any reshipped products due to incorrect address information is your responsibility. Address corrections will be subject to carrier handling or correction fees. Therefore, please check all shipping information carefully, especially zip code information.
Satisfaction Guaranteed
At Grandma Ruby's Sweet Shoppe, we guarantee the freshness of our product and your complete satisfaction. We put a great deal of care into the preparation, packing and shipping of every order. We guarantee that to you or we will make an appropriate replacement or a full refund.
International Shipments
We do not ship internationally at this time.
Customer Service
If you prefer, you may place your order over the phone, or change your order if it has not yet been processed and shipped. Call us toll-free at 1-866-260-0670 Monday through Friday, 9am-4pm Eastern Standard Time. Or, you can email your comments (we LOVE to hear how much you LOVE the fudge!) to: customerservice@grandmarubys.com. We're happy to help.
What Form Of Payment Do You Accept?
We accept VISA, MasterCard, and Discover.
Privacy Policy
At Grandma Ruby's we believe that your personal information is just that - personal! We guarantee that we will not share any of your personal information with any other company. While we do store your name and address in our customer database,we maintain sole ownership of this information and we will not share, sell or rent your information to third parties. If you have told us that you want to receive email from us, we will periodically send you special sales notices, notification of special offers, or special events. In the event that you no longer wish to receive these emails, you may email us back at customerservice@grandmarubys.com and we will immediately remove your name from our customer email list.
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Everything you ever wanted to know about Grandma Ruby's Sweet Shoppe. Go ahead, ask me anything!